Developmental Support Workers
We believe in every person’s potential. Our Developmental Support Workers help individuals with developmental disabilities achieve greater independence, build valuable skills, and live a fuller, happier life.
Personal Support Workers: more than care, it’s companionship
Respectful assistance with daily activities, genuine companionship, and loving support for your health and well-being. Our certified PSWs help you or your loved ones recover, stay well, and feel comfortable at home or in long-term care with heart, empathy, and professionalism in every shift.
Consistent, compassionate PSW care when families and facilities need it most
Finding consistent, compassionate care can be a daily struggle. Families worry about last-minute call-ins, unfamiliar faces, and caregivers who are unprepared for unique needs like dementia or mobility challenges. In long term care homes, staff shortages often mean residents do not get the attention they deserve. At home, families are left stressed, exhausted, and uncertain if their loved ones are truly safe and comfortable.
This is where we step in.
At City Healthcare Services, we are a leading PSW staffing agency in Toronto and across Ontario. We have filled more than 5,761 PSW shifts and completed over 100,876 shifts across Canada, serving 67+ Long Term Care Facilities. Our Personal Support Workers bring reliability, warmth, and professionalism to every shift. From assistance with daily activities and mobility to companionship that eases loneliness, our PSWs ensure care feels personal, consistent, and reassuring. Every caregiver is trained, certified, insured, and ready to adapt to your situation, giving you peace of mind and the freedom to focus on what matters most.
What our Personal Support Workers do
Our PSWs provide respectful, dignified support that helps clients maintain independence at home and receive attentive care in facilities. Complete personal support services for home and LTC homes.
Personal care and hygiene assistance
Respectful assistance with bathing, grooming, oral care, dressing, toileting, and incontinence care. We preserve dignity while ensuring comfort and cleanliness — because no two people are the same.
Mobility assistance and safe transfers
Help with walking, transferring from bed to chair, positioning, using walkers or wheelchairs, and fall prevention. Our PSWs are trained in safe body mechanics to keep clients safe at home and in LTC homes.
Meal preparation and feeding support
Planning, preparing, and serving nutritious meals according to dietary needs and preferences, plus feeding assistance for those who need it. We work alongside Dietary Aides to ensure every plate meets dietary needs.
Light housekeeping and laundry
Light housekeeping including dusting, vacuuming, cleaning bathrooms, washing dishes, and laundry — creating a safe, healthy place for everyone. Keeping healthcare spaces and homes sparkling clean and organized.
Companionship and emotional support
Genuine companionship that goes beyond tasks. Meaningful conversations, shared meals, hobbies, reading, and laughter that turn everyday moments into cherished ones and ease loneliness.
Medication reminders and health monitoring
Reminding clients to take medications on time, monitoring vital signs, observing changes in condition, and promptly reporting to family or nurses. Not medication administration (that’s RPN/RN scope), but crucial daily support.
Dementia and Alzheimer’s care
Specialized support for seniors with memory loss. Our PSWs provide cognitive stimulation activities, maintain daily routines, provide safety supervision, and use gentle, patient approaches to reduce anxiety.
Respite care for family caregivers
Temporary relief for family caregivers. Our PSWs step in so you can rest, attend to personal matters, or recharge — knowing your loved one is in caring, capable hands.
Hospital to home transition and palliative support
Support during discharge from hospital to home, and comfort-focused care during end-of-life, ensuring smooth transitions and dignity.
Specialized PSW support for every need
Senior home care and elderly care
Helping seniors age in place with personalized care plans tailored to each client's situation. From a few hours a week to 24/7 live-in PSW care in Toronto.
Dementia, Alzheimer's and cognitive support
Trained PSWs who understand the challenges of memory loss, providing safe, structured, and compassionate care that preserves dignity.
Post-surgery and recovery care at home
Assistance with daily activities after surgery, ensuring safe recovery, proper nutrition, and medication reminders while you heal at home.
Long Term Care Home staffing
We are a trusted PSW staffing partner for 67+ LTC homes across Ontario, filling urgent gaps, vacation coverage, and long-term block bookings with consistent, qualified PSWs.
Who we help: families, seniors and healthcare facilities
Whether it's one-on-one care at home or reliable coverage for a busy facility, our Personal Support Workers adapt to your setting, your schedule, and your standards of care.
For families: private PSW home care in Toronto and the GTA
Our in-home support is tailored to your unique needs, preferences, and lifestyle. Whether your loved one needs help with bathing, meal prep, companionship, or 24/7 supervision, we provide flexible care options — hourly, overnight, and live-in PSW care. We serve Toronto, North York, Etobicoke, Scarborough, Mississauga, Brampton, Vaughan, and Markham. Your health needs, preferences, and routine are at the center of everything we do.
For Long Term Care Homes, retirement homes and hospitals
We understand staff shortages often mean residents do not get the attention they deserve. Our PSW agency provides reliable, WSIB-insured PSWs for LTC homes who are ready to adapt, follow care plans, and treat every resident like family — with kindness, patience, and respect that restores confidence and comfort.
Why families and care homes choose us
- Skilled and preparedEvery PSW is fully trained, certified, and equipped to handle a wide range of care needs.
- Care made just for youSupport is tailored to individual health conditions, lifestyle, and preferences.
- Help for every stageWhether it is personal care, mobility, or companionship, we are there when needed most.
- Peace of mind guaranteedWe provide backup staff to ensure uninterrupted care at all times.
- Care that fits your budgetFlexible options that bring quality support within reach.
- Comforting companionshipBecause emotional well-being is just as important as physical care.
How to hire a Personal Support Worker in 4 steps
- 1
Share your needs
Reach out via our contact page or call +1 (437) 263-2200. Tell us about daily living needs, schedule, language preference, and location.
- 2
Personalized care plan
Our care coordinators create a customized, local care plan tailored to each client’s situation — for home care or facility staffing.
- 3
Smart matching and placement
We match you with a qualified, compassionate PSW from our Toronto pool using smart caregiver matching. Optional telehealth add-ons for remote check-ins available.
- 4
Care begins with ongoing support
Your PSW starts providing care with flexible options that change as your needs change. We provide ongoing quality checks and 24/7 support.
We’d love to hear from you
Send us a few details and a care coordinator will get back to you.
Looking for more assistance?
- Call us: +1 (437) 263-2200
- Email support: info@cityhealthcareservices.ca
PSW agency serving Toronto, the GTA and across Ontario
City Healthcare Services provides PSW staffing solutions throughout: Toronto, North York, Etobicoke, Scarborough, East York, Downtown Toronto, Mississauga, Brampton, Vaughan, Markham, Richmond Hill, Hamilton, Ottawa, London, Kitchener-Waterloo, and across Canada.
Our in-home services are ideal for seniors who want to stay in their own homes while being assisted with daily living. We assist with personal care, meals, housekeeping, outings, and companionship to ensure each day runs smoothly. Whether at home, in a care residence, or during a hospital stay, we remain by your side.
Frequently asked questions about Personal Support Workers
Have questions about our PSW or home care services? Here's what families and facilities ask us most.
A PSW provides personal care and essential homemaking to seniors and individuals with disabilities. This includes help with dressing, grooming, washing, toileting, mobility, light housekeeping, laundry, meal preparation, and companionship. They help clients maintain independence at home and support LTC residents.
Private PSW costs in Toronto typically range by hourly rate, overnight rate, and live-in rate. We offer flexible, fair, and reliable plans with transparent pricing and no hidden fees. Contact us for a free consultation at (437) 263-2200 — we provide packages that work around your schedule and budget.
Yes. We are a leading PSW staffing agency for 67+ Long Term Care Facilities and retirement homes across Ontario, providing emergency coverage, vacation coverage, and long-term block bookings.
Yes. Our diverse pool of PSWs in Toronto speaks multiple languages including English, Tagalog, Punjabi, Hindi, Urdu, and others. We use smart matching to pair you with a caregiver who fits your language and cultural preferences.
A PSW provides personal support and homemaking (non-clinical tasks) and medication reminders. An RPN is a licensed nurse who can administer medications, perform wound care, and monitor vital signs for stable patients. Many families hire both for complete care.
Yes. All our PSWs are certified with a Personal Support Worker certificate, have CPR/First Aid, are WSIB-insured, and have undergone criminal background checks, reference checks, and specialized training in dementia and infection control.
Absolutely. We offer flexible care options — from a few hours a week for companionship and light housekeeping to 24/7 live-in PSW care for seniors requiring constant supervision.
In most cases in Toronto/GTA, we can arrange a qualified PSW within 2-4 hours for urgent facility needs and within 24 hours for private home care. We are open 24/7/365.
Other care and staffing services
Many families and facilities combine more than one kind of support.
Dietary Aides
They’re the food heroes! Our Dietary Aides carefully prepare and serve meals, making sure every plate meets dietary needs to help patients feel good and get the right nutrition.
Housekeepers and Janitorial Staff
Our Housekeeping team keeps healthcare spaces sparkling clean and organized, creating a safe, healthy place for everyone – patients and staff alike.
Why clients love us
- Because we turn staffing into peace of mind.
- Because we make residents feel safe with familiar faces.
- Because we give families confidence that their loved one is never left alone.
- Because we help facilities breathe easier, knowing coverage is guaranteed.
City Healthcare Services provided outstanding care for my mother. The staff was professional, compassionate, and attentive as they created a personalized care plan to meet her needs. Caregivers were skilled, kind, and reliable in assisting with personal care, medication, and companionship. Their flexibility and communication were outstanding, and my mother felt safe and respected.
BJBen Jackman I have been using PSW services from this agency for the past year for my mom, and honestly, they’ve been great. The PSW who comes to our home is really consistent and super nice. Even on the days she’s off, they usually send someone to cover, which is such a relief for us as a family. It’s comforting to know there’s always someone we can count on.
JBJula Belkina My friend needed the home care service and for a very long time we were looking for a good, understandable company who can provide us service like a family member. I found City Health and here I am recommending it to others. I want to highlight Angila, RN: she is very professional and caring, and even if we need her online she will be available to guide us.
EBEmmanuel Baidoo My mom requires 24/7 care assistance from both PSWs and nurses. For more than 6 months I have been blessed to have well trained nurses and PSWs coming to my house through this company. The consistency, being on time and professionalism make a huge difference in our lives. I would recommend this company to others.
MNMary Namu
Beyond care: together, we're building brighter tomorrows
We believe in compassionate care that truly connects. Our care team is here to listen, support, and help you or your loved one find more comfort and joy, right in the familiar warmth of home.